Carifu Technologies LLC
Version 1.0 · Effective date: September 1, 2026 · Last updated: September 1, 2026
Canonical route: /legal/privacy
This Privacy and Cookie Policy explains how Carifu Technologies LLC (“Carifu,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use the Platform. Capitalized terms not defined here have the meanings given in the Terms of Service. This Policy applies to everyone who uses the Platform nationwide, including website visitors, people who request a launch in their area, holders of a Prelaunch Account, and people who claim a Preloaded Profile, whether or not Carifu has launched in their state.
Part A — Privacy Policy
1. Notice at Collection
We collect the categories of information described in Section 2 to operate the Platform, provide the Services, communicate with you, verify Mechanics, process Mechanic Subscriptions, and maintain security. We do not sell personal information and do not currently share personal information for cross-context behavioral advertising. See Sections 4 and 5.
For restricted activity in a Prelaunch or Inactive Market, we collect only the information reasonably necessary for account creation, launch requests, launch notifications, profile claims, ownership verification, fraud prevention, and legal compliance.
2. Information We Collect
Information you provide:
- Account and contact information, such as name, email address, phone number, password, and role (Customer or Mechanic).
- Customer information, such as vehicle details, service requests, Quotes, Bookings, saved favorite Mechanics, communications, in-app messages, Support Tickets, service reminders, and reviews.
- Mechanic information, such as business name and address, business hours, services, pricing, state sales-tax rate, photographs, certifications, personnel information, Mechanic Testimonials, and service-reminder settings.
- Advertising information, such as campaign selections, submitted advertising text or images, intended location or service category, campaign dates, placement, and performance information.
- Mechanic verification information, including government-issued identification and information or documents relating to Business Legitimacy, insurance, Mechanic Skills and Certifications, Operational Proof, optional Online Presence Verification, and optional Customer Reviews and Reputation outside Carifu.
- Subscription and Coupon information, such as Coupon code, eligibility, discount amount or percentage, duration, redemption limit, uses, expiration, and resulting charges.
- Communications you send through the Platform or to our support inboxes.
- Subscription billing information, which is processed by our payment processor.
Information collected automatically:
- Device and usage information, such as IP address, device and browser type, and how you interact with the Platform.
- Location information: we may process locations, addresses, or ZIP codes that you provide to help you search for nearby Mechanics. We do not perform continuous background location tracking.
3. How We Use Information
We use information to provide, operate, secure, and improve the Platform; to create and manage accounts and authenticate Users; to facilitate search, Quotes, inspections, Bookings, in-app messaging, Support Tickets, service reminders, reviews, and approved Mechanic Testimonials; to operate Mechanic verification; to calculate Quote and invoice tax using the state sales-tax rate entered by the Mechanic; to administer Coupons; to process Mechanic Subscriptions and Advertising Services; to display, administer, measure, and report on Profile Boosts, Banner Advertisements, and sponsored placements; to send account, security, and service communications; to detect and prevent fraud and abuse; and to comply with law and enforce our agreements.
4. How We Disclose Information
- Between Users to facilitate a Transaction, such as sharing a Customer’s request and relevant details with a Mechanic the Customer engages, and the reverse.
- To service providers that perform functions on our behalf under contract, as listed in Section 6.
- For legal reasons, to comply with law and to protect the rights, safety, and property of Carifu, Users, and the public.
- In connection with a business transfer, such as a merger, acquisition, financing, or sale of assets.
- With your direction or consent.
5. Sale, Sharing, and Targeted Advertising
Carifu does not sell personal information. Carifu does not currently share personal information for cross-context behavioral advertising and does not currently use cross-context behavioral advertising. Carifu may display its own contextual Profile Boosts, Banner Advertisements, or sponsored placements based on factors such as the Customer’s search, selected service, general location, category, or the page being viewed. These contextual Platform placements do not use activity across unaffiliated businesses, websites, or applications to select advertisements. Where the law requires us to honor privacy choices or recognized preference signals, we will honor them.
6. Service Providers
We use the following service providers to operate the Platform:
- Stripe, to process Mechanic Subscription payments and calculate and collect applicable taxes on Carifu’s Subscription charges.
- Twilio, to send one-time passcodes for account creation and password reset.
- Amazon Web Services, for production hosting.
- Google Maps, for mapping functionality.
- Google Workspace, for our business email and contact inboxes.
These providers handle information under their own terms and privacy practices.
7. Security
Carifu uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed to be completely secure.
8. Data Retention
We keep information for as long as reasonably necessary to provide the Platform, maintain accounts, complete verification, address security and disputes, satisfy legal, accounting, and compliance obligations, and enforce our agreements. After the applicable purpose ends, we may delete or de-identify the information unless continued retention is required or permitted by law.
9. Your Choices and Rights
- Access, update, or delete account information through your account or by contacting us.
- Request account closure or applicable data deletion by emailing support@carifu.com or privacy@carifu.com.
- Manage communications as described in the SMS and Communications Policy.
To submit a privacy request, email privacy@carifu.com. We will verify your identity as appropriate and respond as required by law.
10. State Privacy Rights
State privacy laws differ, and not every state privacy law applies to Carifu. Depending on where you live, you may have additional rights, such as to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of certain processing, where a law that applies to you grants those rights and Carifu meets that law’s applicability requirements. To exercise a right, email privacy@carifu.com. We do not discriminate against you for exercising your rights.
California (forward-looking)
If you are a California resident, you may have rights under California law to know, delete, and correct personal information, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. As described in Section 5, Carifu does not sell personal information and does not currently share personal information for cross-context behavioral advertising. Carifu’s initial launch is limited to Tucson, Arizona, and this subsection is provided as a courtesy for residents who access the public website from California. To make a request, email privacy@carifu.com.
11. Children’s Privacy
The Platform is intended for adults who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact privacy@carifu.com and we will take appropriate steps.
12. Public and Third-Party Business Information
Carifu may obtain business information about automotive businesses from the following sources:
- public government and business records;
- public business websites;
- public directories;
- properly licensed third-party data providers; and
- information submitted by profile claimants.
This information may include a business name, business address, business telephone number, website, business category, hours, service information, and similar publicly available business information. Some business information may also constitute personal information when it is associated with a sole proprietor or an individual.
Carifu uses this information to create limited Preloaded Profiles and to build the marketplace before and after launch, as described in Section 4 of the Terms of Service. A business may claim a Preloaded Profile or request its removal or suppression, as described in that Section and in the Website and Marketplace Disclaimer. Carifu does not currently offer corrections or adjustments while a profile remains unclaimed; after an authorized representative completes the claim process, the representative may manage the claimed profile subject to Carifu’s verification and platform requirements. To submit a claim, removal, or suppression request, contact privacy@carifu.com or support@carifu.com.
13. Changes
We may update this Policy. Material changes will be indicated by updating the effective date and, where appropriate, by additional notice.
14. Contact
Carifu Technologies LLC, 7232 East Montecito Drive, Tucson, Arizona 85710, United States. Privacy contact: privacy@carifu.com.
Part B — Cookie Policy
1. What This Covers
This section explains how Carifu uses cookies and similar storage technologies on the Platform.
2. Cookies We Use
Carifu currently uses only strictly necessary cookies or similar storage to support authentication, security, sessions, and basic Platform operation. These technologies are required for the Platform to function.
3. Optional Cookies
Carifu does not currently use functional, analytics, advertising, or targeting cookies. If Carifu introduces such technologies in the future, we will update this Policy and provide any consent controls or preference mechanism required by law before those technologies are activated.
4. Managing Cookies
Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may prevent the Platform from working properly.
5. Contact
Questions about this Cookie Policy: privacy@carifu.com.
