Carifu Technologies LLC
Version 1.0 · Effective date: September 1, 2026 · Last updated: September 1, 2026
Canonical route: /legal/platform-rules
These Platform Rules set the standards for using the Platform. They are incorporated into the Terms of Service and apply to all Users. Capitalized terms have the meanings given in the Terms of Service.
1. Honest Platform Use
Use the Platform only for its intended purpose and in compliance with the law. Provide accurate information about yourself, your vehicle, or your business, and act in good faith when giving or requesting Quotes and Bookings.
2. Prohibited Conduct
You may not use the Platform to engage in unlawful, unsafe, deceptive, or harmful activity, to infringe others’ rights, or to interfere with the Platform or its security.
3. Harassment and Discrimination
Communicate professionally. Harassment, threats, hate speech, and unlawful discrimination are prohibited.
4. Fraud and Misrepresentation
Do not use false identities or documents, misrepresent your credentials or affiliation, or engage in any fraudulent or deceptive activity.
5. Scraping and Interference
Do not scrape, crawl, or harvest data without written permission, and do not attempt to gain unauthorized access to, disrupt, or interfere with the Platform, other accounts, or its infrastructure.
6. Off-Platform Conduct
Customers may pay Mechanics directly, and Customers and Mechanics may communicate as reasonably necessary to prepare and perform an accepted Quote or Booking. Paying a Mechanic directly does not by itself violate these Platform Rules.
You may not, however, misuse contact information obtained through the Platform, send unconsented marketing, evade a paid Subscription, manipulate the Platform, avoid legitimate Platform rules, or use the Platform primarily to divert Users off-Platform before completing the intended quote and booking process.
7. Review Eligibility
A Customer may submit a review only about Automotive Services actually received, based on genuine first-hand experience. Reviews must be honest, relevant, and lawful, and must not contain confidential or personal information about others.
8. Review Manipulation
Do not post fake reviews, review your own business or a competitor, or buy, sell, exchange, or improperly incentivize reviews. Do not manipulate ratings or search placement.
9. Mechanic Responses to Reviews
A Mechanic cannot post a public response directly in the review section and may not remove or edit a Customer’s review. A Mechanic may send the Customer a private in-app message regarding the Transaction or review, but must not harass, threaten, pressure, offer an improper incentive, request removal through coercion, or retaliate against the Customer. Users may report an inappropriate message through the available reporting or Support Ticket process.
9A. Mechanic Testimonials About Carifu
A Mechanic Testimonial must be truthful, based on the submitting Mechanic’s genuine experience with Carifu or the Platform, and must not contain unsupported claims or confidential information. Every Mechanic Testimonial requires Carifu’s affirmative review and approval before public display. Carifu may request substantiation, edit for length or clarity without materially changing the meaning, clearly disclose material incentives or relationships where required, and reject, suspend, or remove a testimonial. Carifu must not fabricate a testimonial, materially change its meaning, condition compensation or an incentive on expressing a positive or negative sentiment, or imply that selected testimonials represent all feedback unless that is accurate. Submission does not guarantee publication, and a displayed testimonial does not guarantee typical results.
10. Promotions and Discount Accuracy
A promotion a Mechanic creates is the Mechanic’s offer to Customers. Promotions must be truthful, must clearly state material terms and any limits or expiration, and must comply with law. The Mechanic is solely responsible for funding and honoring its promotions. Carifu is not financially responsible for any promotion.
11. Profile Boosts, Banner Advertisements, and Sponsored Placement
Profile Boosts, Banner Advertisements, and sponsored placements are advertising. A Mechanic using these features must comply with the Subscription and Refund Terms and the following rules:
- Submit only truthful, accurate, current, lawful, and appropriately substantiated advertising.
- Clearly disclose material offer terms, restrictions, eligibility requirements, expiration dates, and additional charges.
- Do not make false or unsupported claims about price, savings, ranking, licensing, certification, insurance, warranties, safety, availability, workmanship, results, or comparisons with another business.
- Do not misuse reviews, ratings, the Verified designation, the Carifu word mark, third-party intellectual property, personal information, or another person’s image or endorsement.
- Do not design advertising to resemble an organic result, independent recommendation, system alert, or Carifu-authored notice.
- Do not use discriminatory, unsafe, obscene, fraudulent, infringing, or unlawful content or target an advertisement in a manner prohibited by law.
- Honor every advertised offer and promptly correct or withdraw advertising that becomes inaccurate.
Carifu will label a Profile Boost “Featured Mechanic · Sponsored,” will use that label only for a Profile Boost, and will explain that it means paid or plan-included profile placement. Carifu will label a Banner Advertisement “Ad.” Other paid placement will use a clear label such as “Sponsored” or “Promoted,” as appropriate. Advertising payment does not alter a Mechanic’s rating, review score, verification status, or Verified eligibility and does not constitute Carifu’s endorsement. Carifu may review, reject, require changes to, suspend, or remove advertising as described in the Subscription and Refund Terms.
12. Enforcement and Reporting
Carifu may investigate suspected violations, remove or restrict Content, suspend or terminate accounts, and revoke the “Verified” designation, as described in the Terms of Service. Report suspected violations to support@carifu.com.
